FAQs

  • How long will it take to ship the item?

Pre-order items take longer processing time : usually 7-30 business days, depending on the materials and the designs that customers choose. 

Ready shipments are usually within 2 business days after you submit your order. We will send you a confirmation e-mail with tracking number once your order has been ships.

  • Can I return my order?

Customization products are not able for return.

But fashion jewelry with defects can be returnable within 14 days.

Contact us in regards to your issues, and once it is approved, we will send you a shipping label. Please include everything inside the package when returning your item.

  • Why crystal customization price varies?

The value and price of genuine crystal changes everyday, depending on many factors: scarcity of the crystal, classification of the stones or clarity etc. Hence, even with the same type of the rose quartz, the price can vary from 20 dollars to 200 dollars.