FAQs

-How long will it take to ship the item?

Pre-order items take longer processing time. 

Usually our item ship out in 2 business days after you submit your order. We will send you a confirmation e-mail with tracking number once your order has been ships.

-Can I return an item?

At CatStone NYC, returns are easy. Contact us regarding your issues, and once approved, we will send you a shipping label. Please include everything inside the package when returning your item.

-Why some pieces are more expensive then the others?

Natural Gemstone's price depends on its classification. The same types may have very different prices.