-How long will it take to ship the item?
Pre-order items take longer processing time.
Usually our item ship out in 2 business days after you submit your order. We will send you a confirmation e-mail with tracking number once your order has been ships.
-Can I return an item?
At CatStone NYC, returns are easy. Contact us regarding your issues, and once approved, we will send you a shipping label. Please include everything inside the package when returning your item.
-Why some pieces are more expensive then the others?
Natural Gemstone's price depends on its classification. The same types may have very different prices.